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If we're hiding behind fine print, it's a bug. Here's the data that backs the promises we make on every product page.
Every promise below is enforced by code in our worker. We track the metric live and publish month-end performance.
< 5 min
Time to first access
From payment confirmation to credentials in your dashboard.
3 min 12 s avg this week
< 1 h
Replace a broken seat
From a ticket opening to you being on a healthy seat.
34 min avg this month
< 24 h
Refund delivered
From decision to money back on your card.
11 h 42 min avg this month
Updated daily. See live status →
The technical details, in plain language.
AES-256-GCM at rest
Master-account credentials are encrypted server-side with a key that lives only in our admin/worker process. Plaintext is never written to logs.
Per-seat credentials
Customers see only the seat-specific access they need — never the master login on shared-credential providers.
Stripe Checkout
We never see or store your card. PCI scope lives entirely with Stripe.
Audit log on every admin action
Every refund, slot reassignment, or master-account mutation is recorded with actor and timestamp — provable in the event of a dispute.
No data resale
We don't sell your email, payment metadata, or order history. Ever.
Within your warranty window
If access stops working and we can't restore it within 1 hour, we automatically refund the unused portion of your subscription.
Within 24 hours of payment
Changed your mind? Cancel within 24 hours of payment for a full refund, no questions asked.
If you can't use it for any reason we can verify
Region restriction, device lockout, missing invite — open a ticket, we review within 24 hours, refund if we can't fix it.